REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.

QUALITY ASSURANCE POLICY

Austin SEO will do its best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing best designs and each of our designs is well researched and well crafted.

100% SATISFACTION GUARANTEE

Our unlimited revisions policy is to make sure that you are 100% satisfied. We aim at exceeding your expectations and strive to accomplish it. We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

DELIVERY POLICY

The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent. The turnaround time will be according to the package, the minimum time required is 2 business days.
Websites will only be made live once all dues have been cleared. Under no condition a website will be made live if there are any kind of dues outstanding. In case of an urgent or rush order, contact our customer support team.

DESIGN OWNERSHIP & RIGHTS

All finalised services, digital marketing, designs, and development services provided by Austin SEO are done so on a written request of finalisation by the client and upon finislastion the client receives all the final core files of the website, app, or logo and owns 100% of all rights of ownership to the said services/projects.
Client shall own the final the Final Design provided by Austin SEO in all its entirety. All ownership rights of the said finalised design will belong to the client 100%. The Client is free to use the finalised design as they see fit.
Client shall not, however, own any materials, media or other content generated during any revision cycles leading up to the Final Product.

CONTENT CREATION & POPULATION

Austin SEO will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively otherwise. In which case:

Austin SEO will populate the website with content created for the client

The content/text for the website will be created specifically for the customer's website.

Austin SEO will populate the website with images.

Austin SEO will acquire stock imagery for clients from stock photo websites.

Images will be purchased upon approval from the client.

Austin SEO will not be responsible in any way shape or form, for any similarities between images used on the site that may or may not resemble other websites.

Austin SEO will populate the website with products and product details.

Product images and product details will be provided by the client.

N.D.A. & REPUTATION MANAGEMENT POLICY

Austin SEO does not share the customer information regarding their project or contact details with anyone. The client's person and project information is kept confidential at all points.
Once the project is completed successfully. Both parties Austin SEO and The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.
Once the project is completed successfully. Each Party agrees to refrain from (and Austin SEO shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

RECORD MAINTENANCE

Austin SEO keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our Customer Support Team is present in the office Monday - Friday 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.

TECHNICAL SUPPORT POLICY

Austin SEO is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. Austin SEO will provide the client with the basic information regarding those services and the settings required to make those services work. Austin SEO will not be responsible for providing detailed training or installations of said services on the Customer's end. Such services may include but not limited to:

Website Deployment

Austin SEO will deploy the website for the customer on a Hosting server provided by us. Hosting Service provided by Austin SEO is a not free service provided to the client. We can charge a further amount for the hosting, domain cloud server, and disk space once the project is done. Why? Because, It is acquired from a Third Party Service provider, probably from some hosting company or cloud service providing company. So that cost will ultimately be going in those companies, not to Austin SEO or WNS Services.
A Hosting server provided by the customer (purchased from a Third Party) In the event the website is hosted on a third party web server purchased by the customer, Austin SEO will not be held responsible for any kind of server or hosting related issues. There is no Service Level Agreement (SLA) between client and Austin SEO in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service. Website Content Management System (CMS: Content Management System) Austin SEO will provide the customer with a user manual to use the Website CMS (Content Management System).
Austin SEO will not be responsible for training the client in the said Website CMS (Content Management System).

Emails Setup

Austin SEO will be providing the customer with the necessary settings and information to install the emails on their end.

Austin SEO will not be responsible for installing said emails onto the customer end.

Austin SEO will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers.

Austin SEO will not be held responsible in any way for a customer's failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer's end.

Note: We may charge for email addresses other than the plan if discussed with our sales and support person.

COMMUNICATION POLICY

All Feedback requests or Revisions Requests, Refund Requests or any other instructions that pertain to the order need to be done through the WNS Design Services Team Work Account platform in order to be considered official.

Austin SEO will not be responsible for any communication done via any other platform than WNS Design Services TeamWork Account or any phone numbers not provided by us or given on our official website.

Emails Sent back and forth through official emails that is “[email protected]” are to be only considered forms of valid communication.

We are not responsible for any damages, issues or delays caused due to contacts made through means of communication not provided by us.

We take full responsibility for all the information provided through our official domains.